Do you have a returns policy?
Yes, you can view our Returns Policy.
Do you ship internationally?
Yes we will ship to anywhere in the world! Simply select what you are after and check out – using the express post shipping option. We will be in touch with you within 24 hours to discuss shipment and your preferred shipping method and where applicable any additional charges there may be.
I can’t find what I’m looking for on your website but I know you sell it in store, What’s going on?
As you can imagine with literally hundreds of thousands of different products, rolls, patterns and designs it is near impossible to upload everything onto our website. Whilst we are always adding new items our website stocks less than 20% of our entire range. If you can’t make it in store please call or email us and we would be happy to do a custom order with exactly what you are after from our entire range.
I’ve signed up for a VIP membership but I’m not getting emails. What’s going on?
Sometimes your email service provider will only let emails from your contacts into your inbox, and the rest go to your junk folder. Make sure you add Homecraft Textiles to your email contacts book so you don’t miss any of our special VIP offers!